Return & Refund Policy
30-Day Returns
You may return most items within 30 days of delivery for a refund. To be eligible, items must be:
- unused and in the same condition you received them.
- in the original packaging with all tags and accessories.
How to Start a Return
- Contact us at [email protected] or via WhatsApp within 30 days of delivery, with your order number and the reason for return.
- We will send you return instructions and the return address.
- Ship the item back with tracking. Return shipping costs are the buyer's responsibility unless the item arrived damaged or we sent the wrong item.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned: gift cards, items made or personalized to order, and clearance items marked as final sale.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the item and packaging. We will cover the return shipping and send a replacement or issue a full refund.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original PayPal payment method, typically within 3–7 business days. Bank or PayPal processing times may add a few more days.
Missing Refund?
If you haven't received your refund after the time above, first check your PayPal account. Then contact your bank or PayPal, and finally email us at [email protected] with your order number.
Exchanges
The fastest way to get a different item is to return it for a refund and place a new order.